Terms and Conditions

1. Relecca Services

Relecca is a cloud-based Customer Relationship Management (CRM) platform designed for businesses and organizations.

The Services may include:

• Leads
• Contacts
• Deals
• Activities
• Tasks
• Sales pipelines
• Workflows
• Dashboards
• Reports
• Communications
• Integrations
• AI and machine-learning features
• Other CRM functionality provided by Relecca

2. Account Registration

Users may register for a Relecca account through the Relecca website.

You agree to provide accurate, complete, and current information during registration and to keep your account information updated.

If you register or use Relecca on behalf of a business or organization, you confirm that you are authorized to do so.

Relecca may modify registration requirements, account types, eligibility requirements, or onboarding processes from time to time.

3. Authorized Users

Businesses and organizations may provide access to Relecca to their employees, contractors, team members, or other authorized users.

The account owner or administrator is responsible for:

• Managing users
• Assigning appropriate permissions
• Protecting account credentials
• Removing users who should no longer have access
• Activities conducted through the account

Users must not share credentials in a manner that compromises account security or violates these Terms.

4. Subscription Plans

Relecca may offer different subscription plans.

Plans may differ based on:

• Number of users
• Features
• Usage limits
• Storage
• Integrations
• AI functionality
• Billing period
• Other applicable limitations

The applicable plan, pricing, billing period, and included features will be presented during subscription purchase.

5. Website-Based Subscription and Billing

Relecca currently provides subscription selection, purchase, payment, billing, and subscription-management functionality through the Relecca website.

Subscriptions purchased through the Relecca website are associated with the applicable Relecca account.

Relecca mobile applications are intended to allow authorized users to access and use Services associated with an existing Relecca account.

Unless expressly made available in accordance with applicable application marketplace requirements, subscription purchase and payment functionality is not provided within the Relecca mobile applications.

6. Payment Processing

Relecca uses Stripe as a third-party payment service provider.

Payments for subscriptions purchased through the Relecca website may be processed by Stripe.

You authorize the applicable payment provider to process charges associated with your selected subscription.

You agree to provide accurate billing and payment information.

Stripe may process payment information according to its own terms and policies.

7. Subscription Fees and Taxes

Subscription fees are based on the plan selected by the customer.

Applicable taxes, duties, levies, or similar charges may be added where required by law.

Relecca may change pricing in accordance with applicable subscription terms and will provide reasonable notice where required.

8. Automatic Renewal

Where automatic renewal is enabled, your subscription may automatically renew for the applicable billing period unless cancelled before the renewal date.

The applicable renewal price will be based on the then-current subscription price unless otherwise agreed.

9. Cancellation and No-Refund Policy

Customers may cancel their Relecca subscription through the subscription-management functionality provided by Relecca.

Cancellation will generally prevent the subscription from renewing for the next applicable billing period. The customer will generally continue to have access to the Services until the end of the current paid subscription period, unless otherwise stated or required by applicable law.

Relecca does not offer refunds or credits for subscription fees already paid, including fees for partially used subscription periods, unused features, unused user seats, or unused time remaining in a billing period, except where a refund or credit is required by applicable law.

If a payment has already been processed before cancellation, cancellation will generally apply to the next renewal period and will not result in a refund of the payment already made.

Any exception to this policy may be provided by Relecca at its discretion or where required by applicable law.

10. Mobile Applications

Relecca may provide mobile applications through third-party application marketplaces, including the Apple App Store and Google Play.

The mobile applications allow authorized users to access supported CRM functionality associated with their existing Relecca account.

Functionality may differ between the Relecca website, web application, and mobile applications.

Account registration, subscription purchase, billing, and certain administrative functions may be provided through the Relecca website.

Downloading or installing a Relecca mobile application does not itself create a paid subscription.

11. Customer Data

Customers retain their rights in the business information, records, leads, contacts, deals, files, notes, and other content they submit to Relecca ("Customer Data").

You grant Relecca a limited right to host, store, transmit, process, and use Customer Data only as reasonably necessary to:

• Provide the Services
• Maintain the Services
• Provide support
• Maintain security
• Prevent fraud and abuse
• Provide requested functionality
• Improve the Services
• Comply with applicable law

Customers are responsible for ensuring that Customer Data is collected, used, and processed lawfully.

12. Customer Responsibilities

You agree to:

• Use Relecca in accordance with applicable laws;
• Maintain accurate account information;
• Protect your login credentials;
• Manage user access appropriately;
• Obtain necessary permissions for Customer Data;
• Respect applicable privacy and data-protection requirements;
• Use the Services only for lawful business purposes.

13. CRM Communications

If you use Relecca to send email, messaging, marketing, calling, or other communications, you are responsible for ensuring that your activities comply with applicable laws and regulations.

This may include requirements relating to:

• Consent
• Marketing communications
• Opt-outs
• Unsubscribe requirements
• Anti-spam laws
• Privacy requirements
• Telecommunications regulations

Relecca provides technology for business communications and does not guarantee that communications sent through the Services comply with every law applicable to your business or recipients.

Additional requirements apply when you use WhatsApp or interact with advertising lead forms. Please see Section 16.1 and Section 16.2.

14. AI and Machine Learning Features

Relecca may provide AI-powered features.

AI-generated information may include:

• Predictions
• Recommendations
• Lead scores
• Summaries
• Classifications
• Forecasts
• Other automated outputs

AI-generated results may contain errors or inaccuracies.

Customers are responsible for reviewing AI-generated information before relying on it for important business decisions.

Relecca does not guarantee the accuracy, completeness, or suitability of AI-generated results.

15. Acceptable Use

You must not use Relecca to:

• Violate applicable laws;
• Commit fraud;
• Infringe intellectual property rights;
• Distribute malware;
• Obtain unauthorized access;
• Attack or disrupt the Services;
• Circumvent security controls;
• Abuse the Services;
• Conduct unlawful surveillance;
• Send unlawful communications;
• Store unlawful content;
• Violate privacy rights;
• Submit spam, automated bot data, fraudulent requests, or false contact details through website forms or lead forms;
• Attempt to disrupt, damage, or compromise the security of our website, servers, lead webhooks, or interconnected systems;
• Scrape, copy, reproduce, or redistribute our website content, logos, or trademarks without prior written permission from Relecca;
• Interfere with another customer's use of Relecca.

16. Third-Party Integrations

Relecca may integrate with third-party applications, platforms, APIs, and services.

Your use of third-party services may be subject to separate terms and privacy policies.

Relecca does not guarantee the availability, functionality, security, or continued compatibility of third-party services.

17. Intellectual Property

The Relecca platform, software, design, user interface, branding, trademarks, documentation, workflows, features, and underlying technology are owned by or licensed to Relecca.

Except for rights expressly granted under these Terms, no ownership rights are transferred to you.

You must not:

• Copy Relecca software;
• Reverse engineer the Services except where legally permitted;
• Create unauthorized derivative works;
• Resell the Services without authorization;
• Remove proprietary notices;
• Use Relecca trademarks without permission.

18. Customer Feedback

If you provide suggestions, ideas, recommendations, or feedback regarding Relecca, you grant Relecca the right to use such feedback without compensation or restriction, provided that doing so does not disclose your confidential information.

19. Service Availability

Relecca will use reasonable efforts to maintain the availability of the Services.

The Services may occasionally be unavailable due to:

• Scheduled maintenance
• Emergency maintenance
• Infrastructure failures
• Internet or telecommunications failures
• Third-party service failures
• Security incidents
• Events beyond our reasonable control

Unless expressly agreed in a separate Service Level Agreement, Relecca does not guarantee uninterrupted or error-free availability.

20. Data Backup

Relecca may maintain backups for operational and disaster-recovery purposes.

Backups may remain for a limited period after information is deleted from the active Services.

Customers should maintain appropriate independent backups where required for their business operations.

21. Confidentiality

Each party agrees to protect confidential information received from the other party and use it only for purposes related to the business relationship.

Confidential information does not include information that:

• Is publicly available;
• Was already lawfully known;
• Is independently developed;
• Is lawfully obtained from another source without confidentiality obligations.

22. Security

Relecca implements reasonable technical and organizational safeguards designed to protect the Services and Customer Data.

However, no internet-based service can guarantee complete security.

Customers are responsible for maintaining appropriate access controls within their organization.

23. Suspension

Relecca may suspend or restrict access where reasonably necessary to:

• Protect the Services;
• Protect customers;
• Prevent fraud or abuse;
• Address security risks;
• Address serious violations of these Terms;
• Address overdue payments;
• Comply with applicable law.

Where reasonably possible, Relecca will provide reasonable notice before suspension.

24. Termination

Either party may terminate the applicable relationship as permitted under these Terms or a separate written agreement.

Relecca may terminate or suspend access where a customer materially breaches these Terms and fails to remedy the breach within a reasonable period where remediation is possible.

After termination:

• Access to the Services may end;
• The account may be disabled;
• Customer Data may be deleted according to applicable retention practices;
• Outstanding payment obligations remain payable.

25. Disclaimer

To the maximum extent permitted by applicable law, Relecca provides the Services on an "as available" and "as is" basis.

Relecca does not guarantee that:

• The Services will always be available;
• The Services will be completely error-free;
• Every feature will meet every business requirement;
• AI results will always be accurate;
• Third-party integrations will always operate;
• The Services will be free from every possible security vulnerability.

26. Limitation of Liability

To the maximum extent permitted by applicable law, Relecca will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, goodwill, or anticipated savings.

To the maximum extent permitted by applicable law, Relecca's aggregate liability arising from the Services will be limited to the fees paid by the customer to Relecca for the Services during the twelve (12) months immediately preceding the event giving rise to the claim.

This limitation does not apply to liability that cannot legally be limited or excluded.

27. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Relecca and its officers, employees, representatives, and service providers from claims, damages, liabilities, costs, and expenses arising from:

• Your unlawful use of Relecca;
• Your violation of these Terms;
• Your Customer Data;
• Your violation of another person's rights;
• Your violation of applicable laws;
• Your communications or marketing activities.

28. Governing Law

These Terms shall be governed by the laws applicable to the legal entity operating Relecca, subject to mandatory rights available under applicable law.

The applicable jurisdiction and courts will be specified based on the legal entity operating Relecca and the applicable customer agreement.

29. Changes to the Services

Relecca may modify, improve, replace, or discontinue features from time to time.

Where a material change substantially affects a paid Service, Relecca may provide reasonable notice where appropriate.

30. Changes to These Terms

Relecca may update these Terms from time to time.

Material changes may be communicated through the Relecca website, Services, email, or other appropriate methods.

Your continued use of Relecca after the effective date of updated Terms constitutes acceptance of the updated Terms to the extent permitted by applicable law.

31. Force Majeure

Relecca will not be responsible for failure or delay caused by events beyond its reasonable control, including natural disasters, war, terrorism, governmental actions, widespread internet failures, power failures, infrastructure failures, labor disputes, epidemics, or third-party service failures.

32. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by applicable law.

33. Entire Agreement

These Terms, together with any applicable subscription agreement, Data Processing Agreement, Service Level Agreement, Privacy Policy, and other applicable agreements, constitute the agreement between you and Relecca regarding the Services.

34. Contact Us

For questions regarding these Terms, please contact: